Refund Policy for DadExpress LLC
1. Applicability
This Refund Policy applies to all digital marketing services, subscriptions, consulting packages, and webmaster or app development services provided by DadExpress LLC (“we,” “us,” “our”).
2. No Refunds Generally Available
Due to the intangible nature of digital services and deliverables, all payments are final and non‑refundable once the service has commenced. This helps us maintain quality, allocate resources, and manage client expectations effectively.
3. Work Progress & Cancellations
- Before Service Initiation: If the service has not yet begun, clients may cancel and request a full refund.
- After Service Has Begun: If deliverables have been produced or work has started, refunds are not available, but we’ll work with you to address any concerns.
4. Subscription Services
- Subscriptions renew automatically at the end of each billing cycle. To avoid charges for the next period, you must cancel before the renewal date.
- No refunds will be provided for unused portions of any billing cycle.
- Cancellation requests should be submitted via your account portal or by contacting support.
5. Special Circumstances
While refunds typically aren’t available, we’re committed to client satisfaction. In certain exceptional cases—e.g., prolonged issues, non-delivery, or failure to meet agreed-upon deliverables—we may offer partial credit, a project revision, or a refund at our discretion. Please contact us promptly to discuss.
6. Refund Process
To inquire about a refund:
- Contact us at hello@dadExpressLLC.com (or your support email), including your order details and reason.
- We’ll evaluate your request and aim to respond within 7 business days.
7. Disputed Charges
If you believe an error was made with your billing, notify us immediately. We’ll review and aim to resolve issues quickly and fairly.
8. Policy Changes
We reserve the right to amend this Refund Policy at any time. Updates will be posted on our website, and your continued use of our services indicates your acceptance of the revised policy.
9. Contact
For questions or assistance regarding this policy, please reach out to:
- Email: hello@dadExpressLLC.com (or your support contact)
- Phone: (307) 205‑8692 / +44 7462 067960
Why This Policy Fits Well
- Reflects existing practices: DadExpress’s current terms already state that services are non-refundable, with exceptions handled via customer support (Dad Express).
- Client-friendly clarity: Clear definitions and examples help manage expectations from the outset.
- Balances company protection & goodwill: While safeguarding the business, the policy still allows for flexibility in special cases—helping maintain trust and satisfaction.